Ad Hoc Support is ideal for smaller businesses, chargeable by the hour so you won’t have to sign any contracts. Generally, we need to have an initial visit to bring your systems, and us, up to speed. This means we know exactly what is going on with your system, and can carry out preventative maintenance to stop problems arising.
If you are running a very small IT system, or you do not feel that a support contract will benefit your business, The Tech Gurus offer ad-hoc IT support on a per callout basis, charged per hour.
Our Ad-hoc support is very reasonably priced and we can normally give you a good idea of how much any particular job may cost when charged per hour.
Ad-Hoc support can resolve most of the issues that our contracts will deal with, the main differences with ad-hoc support are:
- No preventative maintenance - with our ad-hoc support we only work on your system when you tell us you have a problem, therefore we will never catch potential problems before they arise.
- Lower response times - We provide a high level of service to all of our customers, however, if we have an issue with a contract client we will always aim to resolve that before any issues with ad-hoc clients - The Tech Gurus will always have a much greater obligation to our contract clients.
- More manageable costs - With ad-hoc support you can manage costs as they arise - this is good for small businesses as you may only use our services occasionally.